Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, our Grievance Officer is Grievance Officer, reachable at grievance@ouicart.in or +91 80 4567 8901.

Every complaint receives an acknowledgement with a ticket number within 48 hours and is resolved within one month of receipt.

If you are not satisfied with the resolution you may approach the National Consumer Helpline (1915) or the consumer commission of your district.